[HelpDesk] Helpdesk question via web

Fri Jun 15 22:49:56 EDT 2007

Form data:
  Name: Jason
  EMail: jmbernard at ra.rockwell.com
  OS: WinXP Pro SP2
  UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 1.0.3705)
  IP: 63.161.86.254
  Time: Fri Jun 15 22:49:56 2007

When I run the installer it says I must have administrative rights and I do.  I also contacted my help desk and they Windows Netmeeting'ed in with their credentials which are higher then mine and they could not install it.  What should I do?