[HelpDesk] Helpdesk question via web

[Automatic form]

Form data:
  Name: Steven
  EMail: rsytle at yahoo.com
  OS: Windows vista home basic
  UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 1.1.4322)
  IP: 74.129.16.204
  Time: Tue Nov 20 16:41:27 2007

How do you use the program? I downloaded it but have no idea how to use it.If you can help it would be nice.
             Thanks