[HelpDesk] Helpdesk question via web

Thu Oct 11 22:53:48 EDT 2007

Form data:
  Name: Charles
  EMail: icyalaskacold at yahoo.com
  OS: Windows XP
  UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; YPC 3.2.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2)
  IP: 68.94.227.43
  Time: Thu Oct 11 22:53:48 2007

How many downloads and setups do I have to do?
Is there one download to round up the five or ten downloads you have to do?